1. Q. How do I use my FanCodes?
1. Just select any available FanCode during checkout:
- Go to StubHub to find your dream tickets.
2. Go through the checkout process, and before placing your order select the discount (fancodes) you’d like to apply to your order.
3. Click “Buy now” and the tickets are yours!
2. Q. Are there any rules for using my FanCodes?
A. You can use your FanCodes on anything on StubHub (except gift cards), and they're yours until they expire. Check your available FanCodes and expiration dates in your StubHub account.
Just remember, FanCodes are non-transferable, have no cash value and can't be used retroactively for prior purchases.
3. Q. What happens to my FanCodes if my order is cancelled?
A. We'll credit your FanCode back to your account the same way we do it today.
4. Q. I love Fan Rewards! Why is it changing?
A. We're committed to bringing fans the best experience possible. That's why we're always working to improve our products and our programs--including Fan Rewards. And we felt we could do even more. We believe the new experience will bring richer, more meaningful rewards to even more fans.
5. Q. What does this change mean for me?
A. You'll still be able to find the same great tickets for your favorite teams and artists, but there will no longer be a 2-3% redeemable amount added to your account when you make a purchase.
6. Q. The only reason I use StubHub is for the Fan Rewards. Why should I still use StubHub?
A. There are lots of reasons to choose StubHub! We care about our fans, and we care about you. Every order is covered by our FanProtect® Guarantee. If you have any questions or problems, our top notch Customer Support team is there to help.
7.Q. Will this change impact my StubHub account or my favorites?
8. Q. Will I still be able to use gift cards to buy tickets?
A. Of course! Yes, just enter the code from your gift card in the discount section when you check out.
9. Q. Will something new take its place?
A. Yes! We'll be in touch when we have more details. Check your notification preferences to make sure that you stay in the know about everything going on at StubHub.
10. Q. Are there any new benefits?
A. You bet. We can’t reveal the details yet, but we think you’ll love it.
11. Q. Do I need to do anything to become part of the new experience?
A. There's nothing you need to do yet to be a part of the new experience.
12. Q. Will there be a fee for the new experience?
A. Nope. The new experience will be free to all StubHub fans and we look forward to you being a part of it!
13. Q. When will the new experience launch?
A. We can hardly wait either! As soon as, we have more information, we'll share it with you.